DELIVERY AND PRICING INFORMATION

Standard 2-4 Working Days

Up to 100g     £1.50 inc.vat       1st Class Royal Mail

Up to 1.5 Kg   £3.50 inc.vat       1st Class Royal Mail or Courier

Up to 25Kg     £7.99 inc.vat       Courier (trackable)

DELIVERY PRICES FOR OVERSEAS DESTINATIONS - Available soon!

All orders dispatched overseas can be tracked on-line. Small orders under 100g are dispatched by "Royal Mail International Tracked and/or Signed" service. Due to weight and size restraints for parcels over 100g we may use carriers like UPS/ DPD/ Parcelforce/B2C Europe etc .

All prices quoted include UK VAT (where applicable).

WHAT HAPPENS IF I'M OUT WHEN THE COURIER ATTEMPTED DELIVERY?

For orders dispatched Royal Mail

If you order has been dispatched by Royal Mail, a ‘Something for you' card will be left through your letter box like the one to the below.

You can re-arrange a delivery by calling the number on the card or online

You may wish to collect your goods in person from the local sorting office.

For orders dispatched by Courier

If your order has been dispatched by courier it’s always a good idea to track your goods on-line. If you happen to be out a calling card will be left through your door for you to arrange re-delivery free of charge. But hurry! If your goods are not called for within 5 days, they may send them back to us and we would have to re-charge to send them again. You can enter the tracking number we provide you into the courier’s website as noted on your dispatch email.

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DAMAGED GOODS

If your goods are damaged in transit store.cakecreation.co.uk will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.

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LOST PARCELS

In the unlikely event you have not received your parcel within 7 working days in UK and 15 days Overseas we would first ask you to carry out the following checks:

• That you have not been carded by Royal Mail or other carrier to collect from your local sorting office.

• That it has not been left in or outside your home i.e. a meter cupboard, porch or left with a neighbour.

Having carried out the above checks please contact us by telephone or by email to: store@cakecreation.co.uk stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.